Shipping policy
Shipping Policy
Last updated: August 30, 2026
Made-to-Order Items
All products in our store are made to order — meaning each item is printed and produced specifically for you after your purchase. We partner with Printify and NinjaPOD to fulfill your order, so please allow time for both production and shipping.
Production Time
Most orders are produced within 2–5 business days after payment is confirmed. During peak seasons or high-demand periods, production may take up to 7 business days.
Shipping Times by Region
Once your order has been produced and handed off to the carrier, estimated delivery times are:
| Region | Estimated Shipping Time |
|---|---|
| United States | 3–7 business days |
| Canada | 5–10 business days |
| Australia | 7–14 business days |
Total Estimated Delivery Window
| Region | Estimated Total Time (Production + Shipping) |
|---|---|
| United States | 5–12 business days |
| Canada | 7–15 business days |
| Australia | 9–21 business days |
These are estimates only and are not guaranteed. Carrier delays, customs processing, and other factors outside our control may affect delivery times.
Tracking
You'll receive a shipping confirmation email with a tracking number once your order ships. Please allow 24–48 hours for tracking information to update after you receive your confirmation.
Customs & Duties (International Orders)
International shipments to Canada and Australia may be subject to customs duties, taxes, or import fees assessed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Lost or Delayed Orders
If your order hasn't arrived within the estimated delivery window, please contact us at pettycottonthreads@gmail.com so we can investigate with the carrier.
Defective or Incorrect Items
For items that arrive damaged, defective, or incorrect, please refer to our [Refund Policy] for details on our free reprint/refund process.